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1st Call was a blessing throughout the entire project. Tim went above and beyond helping when he didn't even know if the insurance company was going to cover the damages. - Pam N

Testimonials

Read testimonials from other satisfied 1st Call Restoration Clients:

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Two-Story Residential Flood

An emergency call was received at 3pm on Saturday to a two story home that was flooded by the second floor bathroom for three weeks while the client was out of town. The second story bathroom & loft, as well as the foyer, master bedroom, master bathroom, and living room on first floor were all damaged. Client contracted 1st Call Restoration to complete water removal, mold abatement, dry out and reconstruction. Structure was successfully dried in 5 days and full restoration completed in 4 weeks.

“1st Call arrived quickly, their team worked non-stop for almost five hours. I’ve never seen anything quite like the way they took charge of the situation with confidence and focus, which was just what I needed at the time. There were absolutely no surprises in completing this project. Dealing with Tim has made me really appreciate and respect the role of a competent contractor” Janda E.

Prosperity Bank – Commercial Flood

1st Call Restoration received an emergency call on Tuesday morning after a holiday weekend to assist with a large water leak that caused significant flooding over the three-day weekend. Two public bathrooms, a large hallway, kitchen & break room, conference room, supply room, drive thru teller line, server room, communication room and staff office were all affected. Prosperity Bank contracted 1st Call Restoration to complete the water extraction and dry out. This structure was successfully dried in less than one week without removing drywall or causing further business interruptions. The drive thru teller line was back open just a few short hours later. Throughout the process, 1st Call Restoration maintained a clean, safe working environment and utilized large air scrubbers with HEPA filtration to maintain the indoor air quality.

“I am very pleased with the service we received from 1st Call Restoration. The quality of work and attention to detail was very good. 1st Call Restoration always kept me informed as to the timing of the repairs and made the repairs during bank hours with minimal disruptions. I would highly recommend 1st Call Restoration.”

Mary Queen of Heaven Catholic Church – Fire

1st Call Restoration was contracted to assist with property recovery, evaluation, pack out and recovery after a total loss structural fire. 1st Call Restoration evaluated options for temporary office space and contracted and managed the delivery, setup, and new utilities for both the temporary office space as well as a temporary chapel for church services.

“Tim, Jose and everyone at 1st Call has been absolutely tremendous. They are all workers – their cleanup, packing and many different services has allowed me to do the things I can and must do to help get things back on track. They are true professionals and have taken a tremendous burden off of me during this time, I thank them for their help, and without them this project would have been overwhelming a long time ago. Thanks!!! “

Commercial Flood and Asbestos Abatement

1st Call Restoration received a call at 7 am and responded to a large flood at a large office. After completing an initial assessment and appropriate course of action, 1st Call Restoration completed the water removal and drying of the structure and affected contents. During the initial assessment it was determined there may be asbestos containing materials. 1st Call Restoration contracted a licensed and Texas State certified asbestos survey company to complete an asbestos survey. After determining there was affected asbestos-containing materials, 1st Call Restoration managed and sub-contracted the asbestos abatement/removal by a Texas State certified asbestos abatement contractor. Throughout the project appropriate process were kept in place to ensure the safety of all building occupants.

“Initial Response to the office after we contacted 1st Call was extremely fast. Their crew was in charge of clean up, coordination with our Ins. Adjuster, and coordination of the Contractors doing the repairs. They took care of everything in a very professional manner while understanding the inconvenience the employees were under while trying to work. Our large office was very lucky to have such a positive experience.”

1st Call Restoration, LLC, Fire & Water Damage Restoration, Kemp, TX
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