Emergency Service - Any Time, Any Day
903-287-6400903-567-8168

1st Call was a blessing throughout the entire project. Tim went above and beyond helping when he didn't even know if the insurance company was going to cover the damages. - Pam N

FAQ

Asbestos & Lead

Asbestos is a common issue when addressing damage to homes and commercial buildings.  1st Call Restoration will work to limit exposure to asbestos and lead during emergency services and any restoration that is being performed.  If asbestos abatement does become necessary 1st Call Restoration can subcontract this work to a licensed asbestos abatement contractors to safety remove affected materials.  Additional information can be found from the EPA at EPA.gov/asbestos and the Texas Department of State Health Services.   1st Call Restoration is an EPA registered Lead-Safe Certified Firm.

Mold from water damage

Water damage can lead to mold and microbial growth which can be hazardous to indoor air quality and the occupants of your home or business.  The best way to remediate mold is to limit exposure, contain any areas affected areas and remove the mold and microbial growth at its source.  More information can be found at the Texas Department of State Health Services.

Why 1st Call Restoration?

We are a trusted member of the community and have the proper training and equipment to assist with your water, smoke and storm damage needs. We consistently look to better ways of helping clients by utilizing education and the last technology and equipment. We strive to be good stewards in the community. Every year our team volunteers countless hours giving back to the community. Our success is based on the success of the community we share and we look forward to serving you.

Do I need a professional company?

Water and smoke damage can be intrusive and seep or wick into areas of your house you may not realize. Our sophisticated equipment can assist with determining the extent of damage. The commercial equipment we use can evaporate, recover and remove over 50 gallons of water per day from the porous materials of your home or office. Time is critical when dealing with water problems, call us now!

What can I expect?

Our team will arrive promptly and immediate assess your situation. Based on the extent of damage, work may start at that time to avoid further issues. Our project manager will discuss any concerns you have as well as discuss the timeline for restoration and obtain an authorization to begin work. In most cases our project manager will provide a written estimate up front so there are no surprises. There are some situations with larger water losses or heavy smoke damage when accurate estimates cannot be known until after work has started and the full extent of the affected area is known. Typically in these cases an insurance claim will be necessary and we will work with your adjuster to determine a full scope of the damaged and affected areas. If this is the case our project manager will communicate this to you.

Who should I call if I have damage?

Call 1st Call Restoration, FIRST, prior to notifying your insurance company prevents costly claims from being filed inadvertently that may not be necessary. Once our clients have a better understanding of the damage and associated cost they can make an educated decision on whether to file a claim or not. Your insurance company makes it your responsibility to immediately make temporary repairs necessary to avoid additional damage including drying water, covering holes in your roof or anything other emergency repairs that will prevent additional damage.

Is it okay to start temporary repairs or cleanup prior to talking to my insurance adjuster?

Yes, If 1st Call Restoration starts temporary repairs or water extraction our project managers will document your loss to ensuring appropriate documentation is available to your claim adjuster. Depending on the insurance company and their current claim volume an adjuster may be assigned immediately or it may take several days. Either way you can be assured 1st Call Restoration will never expect you to pay out of pocket for services rendered that are covered by your home or business insurance policy. The exception is your deductible which is always an out of pocket expense.

How are payments handled?

If insurance is involved we will bill your insurance company directly. You will be responsible for your deductible. We have flexible payment options and will communicate and coordinate payments with you and your insurance company. If insurance is not utilized we accept cash, check or credit cards when services are complete.

Do I have to use 1st Call Restoration for everything?

No, we specialize in emergency water removal, dry out and restoration but after the initial cleanup and/or dry out is complete you are welcome to use another contractor to complete the final restoration process. At your request we may also work with requested local flooring suppliers, craftsman, and service professionals to restore your property.

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