Our Customers ❤ us!
Tim, Jose and everyone at 1st Call has been absolutely tremendous. They are all workers – their cleanup, packing and many different services has allowed me to do the things I can and must do to help get things back on track. They are true professionals and have taken a tremendous burden off of me during this time, I thank them for their help, and without them this project would have been overwhelming a long time ago. Thanks!
1st Call arrived quickly, their team worked non-stop for almost five hours. I’ve never seen anything quite like the way they took charge of the situation with confidence and focus, which was just what I needed at the time. There were absolutely no surprises in completing this project. Dealing with Tim has made me really appreciate and respect the role of a competent contractor.
Janda E.
I am very pleased with the service we received from 1st Call Restoration. The quality of work and attention to detail was very good. 1st Call Restoration always kept me informed as to the timing of the repairs and made the repairs during bank hours with minimal disruptions. I would highly recommend 1st Call Restoration.
Initial Response to the office after we contacted 1st Call was extremely fast. Their crew was in charge of clean up, coordination with our Ins. Adjuster, and coordination of the Contractors doing the repairs. They took care of everything in a very professional manner while understanding the inconvenience the employees were under while trying to work. Our large office was very lucky to have such a positive experience.
Google Reviews
Gun Barrel, TX Location
Jonell Randall
01:12 26 Oct 21
Adam, Marty, Shane, Bryan, Aaron and Jamie are remarkable. Professional, on time, responsive, thorough, polite and professional are just a few descriptors of this great company and staff. This is the second time I have used First Call. Never disappointed! Awesome job!
Misty Bowman
16:28 22 Oct 21
Adam and his team did a great job at cleaning up our water damaged floors and ensuring that the walls were dry. They were very fast and professional and showed up when they said they would. Jamie in the office was also great at answering and addressing all of my questions and concerns. I would highly recommend this company to anyone in need of restoration services.
Debbie Stanford
01:20 02 Oct 21
These guys were great! Aaron, Shane and Rosie made this experience a lot better than it could have been. They responded within 2 hours and began drying things out, assisted us with getting some of our personal things out so they could begin the process of packing up our home. The girls that assisted Rosie were so kind and that made it alot easier to drive away as they packed up our entire home. We feel as if we were highly blessed by your employees. We definitely have shared our experience with your company with many of our friends and family.
Houssam Aljamal
17:57 08 Sep 21
Controlled the sewage back up pretty quick and started the cleanup process fast & professionally
Tim Vaughan
20:55 03 Sep 21
I called 1st call on a Friday night. About an hour later, Aaron Rogers showed up and did an outstanding job, from start to finish. He took care of everything, and kept me informed every step of the way. I would offer to help, and he wouldn't let me.He was prompt, thorough and tireless. I can't say enough about him and 1st call. I would use them again in a heartbeat.
Longview, TX Location
Natalie Mullen
20:57 22 Aug 23
I wanted to pass on some information which may be helpful to other homeowners within our community.A few weeks ago, I found water on the floor of our garage. It appeared to be coming from beneath the wall by the water heater. I contacted our plumber, and he recommended I contact East Texas Leak Locators. I did, but they were booked and couldn't get out for a couple of days. Water wasn't a lot, but constant. Did some squeegeeing for a few days. Leak Locators arrived, quickly found a leak in the wall behind the water heater and repaired it. They recommended 1st Call Restoration to repair the damage. They responded the same day and had equipment on site to start the drying out / repair process. I had notified our insurance company when the water was first detected, and they worked with 1st Call on the repairs.Long story and I hope no other homeowner ever has home damage caused by water or any other event. I did want to recommend both East Texas Leak Locators and 1st Call in the event you may be contacted by a homeowner at some future date. Both did a great job for us and were easy to work with. Pricing appeared to be fair and there were no real issues with the insurance company. The quality of the repairs from 1st Call was excellent, and they were pretty quick on getting it done - especially the mitigation portion to prevent any further damage once the leak was repaired. The contact information for both is below. As I said, I hope no one ever needs it.A special thank you to you, David R., Noel, Oscar, John, Bot, and David W. It was quality work done by a quality team.Chuck Costanza
Angela F
16:12 15 Aug 23
1st Call Restoration showed up about 45 minutes after I made a call to them when we had water damage in our home.Anthony L. has been available every time I called or texted within a few minutes. Rosie, Sally, Adriana, and Sharon worked on the pack out of our home and were so kind, careful, and understanding. They really stood up to their motto "Restoring peace of mind." I have felt so much comfort knowing they were in charge and doing all the things that needed to get done. Thank you a million times!!
Chris Bailey
23:38 11 Jul 23
My dad's water heater busted and flooded the majority of the house before it was discovered. Someone recommended I call 1st Call so I called them right after noon and they showed up a few hours later. I was very impressed with the quality and thoroughness of their work. They kept me informed and documented each step of the process. A big thank you to Santos who was very professional and cordial. I would highly recommend 1st Call Restoration.
Timber Bay
16:30 24 Jun 23
Note forwarded from Property Management at Long Cove.One builder did a walk through today. Have another scheduled for tomorrow and one next week. 1st Call Restoration has done an excellent job communicating with the adjuster and myself. Jack, Aaron, Tristian & Jacob have also done a great job keeping the house clean.
Lauren Morris
13:39 19 Jun 23
1st Call Restoration did a great job when our condo flooded. They were super quick to help us out. Tim and his team were wonderful to work with!
Tyler, TX Location
Silvia Poulin
19:09 16 Aug 23
The absolute best experience. We had some water damage from a plumbing issue and the team came out same day. Grant has been an absolute pleasure to work with during this time. Extremely knowledgeable, efficient and great communicator. He made sure to text us every single day when he was on his way here. He always accommodated our busy schedule. One thousand percent recommend!
Ashley Harrington
17:55 28 Jul 23
Jack, Tristin, and Santos we’re awesome! They did a great job cleaning up our flood.
Blair Dean
14:34 21 Jul 23
Great experience with this company. Could not ask for better! The team is professional, knowledgeable, and very helpful.
Bruce Harper
19:40 14 Jul 23
We had a good guy in the name of santos who inspected our house after we had a slab leak
Melody Stroud
00:41 12 Jul 23
Our experience was not good at all because of the painter and the project manager, Heather! The painter did a terrible job leaving roller marks and missed places. He had to go back and touch up and it still was not a good job. He had to go back a third time because it still was not done right! He took 7 weeks to paint the inside of our 1700 sq ft house! That delayed us from getting back in our home in a timely manner. We sent Heather so many pictures of the problems that we were having. She told my husband and I several times that she was going to the house to check on things and didn’t go. My husband went to our house every day. She told me at one point that she was scheduling the people to move all of our things back in the house and that she would be at the house Wednesday, Thursday and Friday of that week. She did not go. More than four weeks went by and they had not moved in our things because she was wrong again! Another thing among others, our curtains had been thrown In the dust from the sheet rock. Heather took the curtains and told my husband that she would have them dry cleaned. She never brought the curtains back! My husband and I were so upset several days through the whole process. Once all was finished Heather told me that she had gone to our house to do the cleaning. Afterwards, there was paint on the floor and cabinets were full of dust and there was saw dust all at the bottom of one our windows and the blinds were still dirty. As a project manager, Heather did not do her job well at all!I will say everyone I spoke to at their office was very nice and very helpful! The cabinet guy was excellent and the guys that laid our floor did a good job!
Kyle Morris
19:09 01 Feb 22
The folks at 1st Call Restoration are fantastic! We had flooding at our business and they were quickly out there to survey the damage and prevent even further damage from occurring. The technicians that showed up were very friendly and knowledgeable. We'll continue to use 1st Call for any of our restoration/emergency needs!
Noemy Rivera
18:19 27 Jan 22
1st Call Restoration is the BEST. Their team was AMAZING!!! They were very nice, friendly, reliable, and such a hard working team. The work done looks very Beautiful. I'm very happy and satisfied with everything that they did and would most definitely use them again. I would Highly recommend them to all my friends and family. ????
Brandy Leslie
04:32 10 Dec 21
Do not use this company unless you want to be thoroughly ripped off. We were told we could the minimum of taking out damaged sheet rock from base boards and clean up from our laundry room. Its a very small amount. They told us 850 for the minimum for the cash price. The office personal took it upon themselves to "claim" it on insurance and then doubled the amount they say we owe. We agreed on 850 and they sent a bill for nearly 1500 with the reasoning being "we claimed it on insurance". We have part of laundry room without sheetrock and baseboards. The price doesn't include any repairs. Like I said we agreed on cash price and then they try to come back later and say they didn't know because the tech told us that. Tjats a problem in your office and not my problem. I also reported this to the better business bureau. Jacking up prices just because you took it upon yourself to file it on my insurance after the employee that came out here told us not to because there wasn't enough damage. Do not use this company. Shop aroundFOLLOW UP....THEY DID MAKE IT RIGHT AND HONORED OUR ORIGINAL AGREEMENT
Martha Johnson
15:06 01 Dec 21
1st Call Restoration came out over the holidays and made a very stressful situation much better in hours. We had a sewage water backup in our condo and Cade and the crew got it back in perfect shape before the weekend. Thank you 1st Call Restoration!!!