Our Customers ❤ us!

Tim, Jose and everyone at 1st Call has been absolutely tremendous. They are all workers – their cleanup, packing and many different services has allowed me to do the things I can and must do to help get things back on track. They are true professionals and have taken a tremendous burden off of me during this time, I thank them for their help, and without them this project would have been overwhelming a long time ago. Thanks!

1st Call arrived quickly, their team worked non-stop for almost five hours. I’ve never seen anything quite like the way they took charge of the situation with confidence and focus, which was just what I needed at the time. There were absolutely no surprises in completing this project. Dealing with Tim has made me really appreciate and respect the role of a competent contractor.

Janda E.

I am very pleased with the service we received from 1st Call Restoration. The quality of work and attention to detail was very good. 1st Call Restoration always kept me informed as to the timing of the repairs and made the repairs during bank hours with minimal disruptions. I would highly recommend 1st Call Restoration.

Initial Response to the office after we contacted 1st Call was extremely fast. Their crew was in charge of clean up, coordination with our Ins. Adjuster, and coordination of the Contractors doing the repairs. They took care of everything in a very professional manner while understanding the inconvenience the employees were under while trying to work. Our large office was very lucky to have such a positive experience.

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Gun Barrel, TX Location

1st Call Restoration

5.0

Based on 88 reviews

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Jonell Randall

01:12 26 Oct 21

Adam, Marty, Shane, Bryan, Aaron and Jamie are remarkable. Professional, on time, responsive, thorough, polite and professional are just a few descriptors of this great company and staff. This is the second time I have used First Call. Never disappointed! Awesome job!

Misty Bowman

16:28 22 Oct 21

Adam and his team did a great job at cleaning up our water damaged floors and ensuring that the walls were dry. They were very fast and professional and showed up when they said they would. Jamie in the office was also great at answering and addressing all of my questions and concerns. I would highly recommend this company to anyone in need of restoration services.

Debbie Stanford

01:20 02 Oct 21

These guys were great! Aaron, Shane and Rosie made this experience a lot better than it could have been. They responded within 2 hours and began drying things out, assisted us with getting some of our personal things out so they could begin the process of packing up our home. The girls that assisted Rosie were so kind and that made it alot easier to drive away as they packed up our entire home. We feel as if we were highly blessed by your employees. We definitely have shared our experience with your company with many of our friends and family.

Houssam Aljamal

17:57 08 Sep 21

Controlled the sewage back up pretty quick and started the cleanup process fast & professionally

Tim Vaughan

20:55 03 Sep 21

I called 1st call on a Friday night. About an hour later, Aaron Rogers showed up and did an outstanding job, from start to finish. He took care of everything, and kept me informed every step of the way. I would offer to help, and he wouldn't let me.He was prompt, thorough and tireless. I can't say enough about him and 1st call. I would use them again in a heartbeat.

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Tyler, TX Location

1st Call Restoration

4.8

Based on 32 reviews

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David Lindsay

22:04 11 Feb 22

Best company ever. Did great job. Recommend strongly.

Kyle Morris

19:09 01 Feb 22

The folks at 1st Call Restoration are fantastic! We had flooding at our business and they were quickly out there to survey the damage and prevent even further damage from occurring. The technicians that showed up were very friendly and knowledgeable. We'll continue to use 1st Call for any of our restoration/emergency needs!

Noemy Rivera

18:19 27 Jan 22

1st Call Restoration is the BEST. Their team was AMAZING!!! They were very nice, friendly, reliable, and such a hard working team. The work done looks very Beautiful. I'm very happy and satisfied with everything that they did and would most definitely use them again. I would Highly recommend them to all my friends and family. ????

Brandy Leslie

04:32 10 Dec 21

Do not use this company unless you want to be thoroughly ripped off. We were told we could the minimum of taking out damaged sheet rock from base boards and clean up from our laundry room. Its a very small amount. They told us 850 for the minimum for the cash price. The office personal took it upon themselves to "claim" it on insurance and then doubled the amount they say we owe. We agreed on 850 and they sent a bill for nearly 1500 with the reasoning being "we claimed it on insurance". We have part of laundry room without sheetrock and baseboards. The price doesn't include any repairs. Like I said we agreed on cash price and then they try to come back later and say they didn't know because the tech told us that. Tjats a problem in your office and not my problem. I also reported this to the better business bureau. Jacking up prices just because you took it upon yourself to file it on my insurance after the employee that came out here told us not to because there wasn't enough damage. Do not use this company. Shop aroundFOLLOW UP....THEY DID MAKE IT RIGHT AND HONORED OUR ORIGINAL AGREEMENT

Martha Johnson

15:06 01 Dec 21

1st Call Restoration came out over the holidays and made a very stressful situation much better in hours. We had a sewage water backup in our condo and Cade and the crew got it back in perfect shape before the weekend. Thank you 1st Call Restoration!!!

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