Our Customers ❤ us!
Tim, Jose and everyone at 1st Call has been absolutely tremendous. They are all workers – their cleanup, packing and many different services has allowed me to do the things I can and must do to help get things back on track. They are true professionals and have taken a tremendous burden off of me during this time, I thank them for their help, and without them this project would have been overwhelming a long time ago. Thanks!
1st Call arrived quickly, their team worked non-stop for almost five hours. I’ve never seen anything quite like the way they took charge of the situation with confidence and focus, which was just what I needed at the time. There were absolutely no surprises in completing this project. Dealing with Tim has made me really appreciate and respect the role of a competent contractor.
Janda E.
I am very pleased with the service we received from 1st Call Restoration. The quality of work and attention to detail was very good. 1st Call Restoration always kept me informed as to the timing of the repairs and made the repairs during bank hours with minimal disruptions. I would highly recommend 1st Call Restoration.
Initial Response to the office after we contacted 1st Call was extremely fast. Their crew was in charge of clean up, coordination with our Ins. Adjuster, and coordination of the Contractors doing the repairs. They took care of everything in a very professional manner while understanding the inconvenience the employees were under while trying to work. Our large office was very lucky to have such a positive experience.
Google Reviews
Gun Barrel, TX Location
Austin Kvapil
20:26 09 Jan 25
1st call restoration helped my parents out when they had bad leak. They were very knowledgeable and assuring they could get the job done. After a few days of close mentoring, everything was dry and clean; ready for rebuild. Highly recommend this company to anyone who needs help with water restoration
stephen jacobs
13:31 03 Jan 25
Great company to clean up water damage. They were fast and did an amazing job. Tristin, Aaron, and Brigham were very professional and kept us updated through the process. I would highly recommend using them.
Debbie Jacobs
19:18 02 Jan 25
Fast, responsive, and reliable. Tristan was knowledgeable, thorough, and very polite. Brigham and Aaron were also very helpful. I would recommend them to family and friends.
Tristin Johnson
14:15 25 Nov 24
Carmela & Damon Stephen are Class Acts!We recently experienced water damage in our home due to an attic leak. We are so grateful for the team at 1st Call Restoration Co.Aaron and Jacob handled the mitigation and demolition, and they were fantastic! They worked efficiently and thoroughly, making sure everythingwas cleaned up and safe. Jack is currently handling the appraisal and working directly with our insurance company. He has been wonderfulto work with. Samantha has been so great to work with dealing with everything. Heather expertly coordinated the restoration team of terrificcraftsmen and their teams. Heartfelt thanks to Demitrio and Oscar, Fidel and Louis. Beautiful work! Final thank you to our strong moving men,Paul, Aaron, and Tristan! You are all Stars!
HJ Li
21:01 30 Oct 24
I highly recommend 1st Call Restoration. I contacted them for an estimate of water damage restoration in a room impacted by water heater leak. After a technician's inspection, Ronnie Benavides (the technician's manager) called me and provided a quote, with expanation of the scope of water damage and resoration process. When I asked him whether it would be a better option for me to replace the impacted carpet and pad, he did not push me toward acceptance of their quote. Instead he agreed that replacement, instead of restoration service, is a better option for me. He also confirmed that the drywall and baseboard would not need restoration work (unlike what another company told me). When I said I felt sorry that his technician wasted his time, Ronnie responded by saying that they want to have customers' best interest and satisfaction in mind. So even if I did not hire them, they impressed me with their trustworthiness.
Thomas Hall
21:03 29 Oct 24
First Call Restoration was amazing. Aaron, Tristin, Jacob, Grant and Jack were extremely thoughtful, understanding and helpful. Very prompt and easily assessable. Helped us understand the process and walked us through everything. The water mitigation was thorough. We will also be using First Call for our reconstruction. Highly recommend.
Elements by 456
16:31 18 Sep 24
We had the best experience with 1st call! The day before opening the new resturaunt our front dining area had major leak. 1st call was there within minutes of calling them. Thank you for the A+ job!
Chesley Holstead
19:07 12 Sep 24
Amazing service. I highly recommend this company, shoutout to Tristin Johnson for helping us! Friendly, professional, and went above and beyond to help us with our kitchen leak. We called a few companies and this one was by far the most knowledgeable about leaks. Thank you!
Rocky weatherford
16:25 05 Sep 24
Aaron and Tristan did an amazing job evaluating our damage, getting machines set up to dry the wet areas, and clearly showing us what needed to be done. I highly recommend 1st Call Restoration to anyone who has water or storm damage. Our church has used them on several occasions and, if there is a need, we will use them again.
Vicki Boyd
22:28 25 Aug 24
I work for First Baptist Church of Tool and we had a flood from upstairs bathroom which flooded the bathroom by sanctuary and foyer and some of the sanctuary. Tristin and Aaron were on it very quickly. They worked very hard to get moisture out and fix our church. Thanks again to Tristin and Aaron
Lee Seward
21:06 09 Aug 24
Tristin, Kody and Aaron did a great job. Good communications throughout the process. Response time was amazing. Workmanship and understanding of the process, techniques and schedule all very good. Thank you.
Amy Laws
15:09 07 Aug 24
We called 1st Call immediately after the plumber stopped the water leak. They showed up ASAP, had great communication, and did a great job of remediating the damaged areas.
Jan Reynolds
19:11 29 Jul 24
This group of people are all on the work in a way you don’t see anymore. Tyson, Heather, Jamie, and Rosie have an organization that work like a machine that cares. Felix and Jose have teams that get the job done well and on schedule. I am completely pleased beyond measure! Thank you all so much!
Rebecca Taylor
16:33 23 Jul 24
Aaron came to the house to address the water damage issues. His explanations were very clear and detailed. I knew exactly what to expect each step of the process. He was excellent at communicating the daily progress and expectations for the next day. I would highly recommend 1st Call and Aaron.
Rick Morrow
21:42 19 Jul 24
I am very pleased with all that Santos did in helping with the water problem in my home. He was honest, polite, and caring. He always explained what needed to be done and next steps. He always arrived when he said he would. He worked in a very professional manner and was very knowledgeable about what needed to be accomplished. Thanks so much.
Kelly Mcdonald
15:40 16 Jul 24
We had a chimney fire back in January so our damage was fire, water and smoke and much more extensive than anyone had initially expected. 1st Call handled everything, from beginning to end, with professionalism, courtesy and attention to detail. I am so very thankful to every single person who helped put our home back together. I can’t speak highly enough of each one of them. Wendy McDonald
Bryce O.
18:05 12 Jul 24
Aaron Rogers, this guy was awesome, we ended up not needing to have any service but he pointed me in the right direction and the best way to deal with the situation as it was a very small issue.If you ever need any help Aaron is your guy.
Carson Lindsay
22:18 30 May 24
We had a bathroom sink pipe burst and it flooded our entire home. The entire team was amazing from start to finish. Santos was always available to answer questions and checked on us throughout the entire process. 10/10 recommend this company! Thank you Santos, and team!
Aaron FIkes
19:06 30 May 24
Santos the Technician and Candyce the manager over our account were amazing to work with. I would definitely recommend this company to anyone. They definitely take pride in their job and actually care about the people, and that is very hard to find these days.
Beatrice Lozano
18:17 24 May 24
I had a great experience with the restoration worker, Grant who came to address water damage in my home. His explanations were incredibly clear and detailed, making the whole process much easier to understand. I truly appreciated his expertise and communication skills throughout the visit. Highly recommend!Also, thank you to Heather Adams who is part of the marketing team, for reaching out to her restoration team and getting this process started for us!
Kathy Sloan
13:29 30 Apr 24
What a great company to work with. My 91 year old mother had a horrendous leak and 1st Call helped her with the repairs on the interior of her house. They explained everything to her and myself. The quality of the work is top notch and everything they said they would do has been done. Their group also unpacked the boxes and moved her furniture back in to place and the group that did that were wonderful - friendly and showed care with her items. I would highly recommend them. We worked closely with Heather and would absolutely so it again if we needed to.
Jon Vines
18:30 19 Apr 24
Aaron Rogers and his crew were amazing. From the initial call to completion, communication, timely service and professionalism were tip top. Tim runs an amazing business and has some great people in place to help in these times of need!
Angela Gurley
02:24 29 Mar 24
We were out of town when our house flooded from a busted hot water heater. We called 1st Call Restoration. They arrived immediately, quickly assessed the situation, started working to remove the water and dry the flooded areas. They were so efficient, we hired them to do everything from demolition to restoration. Mike, Ronnie, Noel, Santos, and Jack were all amazing! They provided excellent customer service, were very thorough, professional and friendly. This company is the total package!
LYFTY Joe
21:26 26 Mar 24
1ST CALL RESTORATION IS ALSO THE LAST CALL YOU WILL HAVE TO MAKE. EVEN BEFORE THE WATER MITIGATION WAS DONE THE "CONTENT DEPARTMENT" STARTED TO PACKAGE, WRAP, AND BOX EVERYTHING IN THE HOUSE, FURNITURE, CLOTHES, DISHES, NIC-NACS, PAINTINGS, ETC. THE FURNITURE THEY PADDED, WRAPPED, AND SHRINK WRAPPED (WATERPROOFED/ DUST PROOF), THE CLASSES AND DISHES WERE INDIVIDUALIED WRAPPED & PADDED. THE CARE AND CONCERN AND RESPECT THEY SHOWED TO OUR BELONGINGS(EVEN OUR JUNK) WAS REMARKARLE.WE OPTED FOR A ON-SITE CONTAINER FOR STORAGE AND AS IT BECAME EVIDENT WE WOULD NOT BE ABLE TO FIT EVERYTHING THEY ORDERED ANOTHER IMMEDIATELY. I HAVE MOVED TOO MANY TIMES TO COUNT AND NEVER HAVE I SEEN THE CARE THEY USED IN MOVING.WHEN IT CAME TIME TO MOVE BACK IN AFTER THE RESTORATION WORK WAS DONE THE SAME CREW RETURNED , SHARON, ALMA, ADRIANA, SALLY, AND LAURA AND BEGAN TO CLEAN, WE HAD OAK FLOORING REPLACED, WHICH MEANT THEY HAD TO SAND AND LEVEL THE FLOOR. YOU WOULD NOT BELIEVE THE AMOUNT OF DUST & SAND THAT LEFT. THE LADIES MADE IT DISAPPEAR, THEY WIPED DOWN THE WALLS, CLOSETS, FANS, LIGHTS, FLOORS. CABINETS, BATHS. I DO NOT THINK THERE WAS A SURFACE IN THE HOUSE THEY DID NOT TOUCH TWO OR THREE TIMES.BEFORE THE LOAD OUT THEY TOOK PHOTOS OF EVERYTHING. CLOSETS, FURNITURE, CABINETS, DRAWERS, SPICE RACKS, DISHES. THE MOVE IN WAS HANDLDED WITH THE SAME CARE, AND CONCERN AS THE MOVE OUT. WHEN YOU CAN LOOK IN YOUR CLOSET AND THE CLOTHES ARE HANGING IN THE SAME ORDER AND YOUR "SOCK DRAWER" LOOKS THE SAME YOU WONDER IF YOU EVER MOVED OUT.THE LADIES, AND SHARON, ALILA, ADRIANA, SALLY, AND LAURA TREATED OUR BELONINGS AS IF THEY WERE THEIR OWN.ENOUGH CANNOT BE SAID ABOUT THEIR PROFESSIONAL WORK AND CONCERN FOR OUR HOUSE AND THINGS.THE CONTENTS DEPARTINENTI SHOULD BE PROUD OF THEM....AND I DON'T KNOW HOW MUCH YOU PAY THEM BUT ITS NOT ENOUGH!
Dean Lucas
14:47 26 Mar 24
We were distraught to find our home flooded, but so very grateful that we called 1st Call Restoration because the team was pretty amazing. They were extremely responsive, showing up at the house within an hour of our call. They did such a great job mitigating the damage, we ended up contracting them to also do the reconstruction. Mike, Jacob, and Ronnie were professional and respectful of our property. They were very transparent with great communication throughout the entire process. Hope you never have an emergency like ours, but if you do, we highly recommend 1st Call Restoration.
Gretchen Spinner
13:48 27 Feb 24
A friend recommended 1st Call Restoration based on her experience with Aaron Rodgers from the company. I requested Aaron when my elderly mom had a slab leak that flooded part of her house. When Aaron came out he was very thorough and patient with my mom. He tested all areas of the house and made recommendations based on his findings. He was professional and courteous. Based on our experience I would absolutely recommend 1st Call Restoration and their employee Aaron Rodgers.
John Hendry
16:38 07 Feb 24
Incredible service! A pipe burst in my vacation home. I didn't learn about it until 12-18 hours later. I called 1st Call. Tristan and Stayton arrived a short time later (middle of the night) to begin water evacuation. Noel, Stayton, and Anthony returned over several days to handle the dry-out and demo. The damage was extensive but they did an awesome job. Within a week they had everything dried out and torn out. If Google allowed a 6-Star rating, they would get it from me.
douglas cochran
16:25 02 Feb 24
Mike and Jacob did Great Job! I would highly l recommend this company.
Frank Snow
23:04 24 Jan 24
1st Call Restoration has been spot on! I am very impressed with the outstanding service we have received. Mike Crutcher has gone out of his way to make sure we are taken care of. The two young ladies on the demo crew also very hard working and polite.I would definitely recommend this company!
Courtney Dickens
22:24 19 Jan 24
Incredible service! Tim, Michael, Jack, Aaron and the rest of 1st Call Restoration did an amazing job when our business had recent water damage due to freezing temperatures. Great communication and response time: literally a matter a minutes from the time we called, to when they showed up. Thank you!
Paul Samantha Crabtree
20:02 18 Jan 24
Our dishwasher flooded our kitchen. Aaron, Santos and Stayton were very quick to respond. Jamie as well as the other front office team was super helpful with filing an insurance claim. I was very nervous that I would have to pay a large bill for all the work they did, but that was not the case. These guys are very familiar with what insurance will need to cover the claim (pictures, video's, sketches of the house). Very happy with all the people we came into contact with at 1st Call Restoration in Gun Barrell, TX.
Jennifer Hanna
20:41 09 Jan 24
Michael Crutcher made sure that all of my concerns were satisfactorily addressed and that I understood the assessment and next steps. I had a very positive experience.
Jo Anna Matejka
23:22 19 Dec 23
1st Call Restoration did a great job handling my catastrophe. Mike Crutcher was very professional & always kept me informed about what was going on every step of the way. He was very knowledgeable. I appreciate him and 1st Call very much. Thank you.
jerry sanders
17:58 06 Dec 23
What a team, Erin, Mike and Tristin make. These guys were prompt, professional, and did an excellent job with our demolition. I'm so impressed that I will hire them for the rebuild! Thank you 1st Call!
Margo Crawford
18:42 29 Nov 23
Ronnie, Jacob and Aaron helped us a lot. I would definitely recommend 1st Call Restoration.
P Chapman
23:47 22 Nov 23
November 15th at 5:00 in the morning I stepped out of bed into water standing on the floor. It was partially in our bedroom, in both bathrooms, hallway and kitchen. After the plumbers found and fixed the leak, Michael from 1st Call Restoration came out and set dryers up. He has been very professional and knowledgeable about everything, answering every question and keeping us informed every step of the way. Jack came out to do the assessment, along with Ronni and his crew to take flooring up. They too are extremely professional and knowledgeable about everything. They have all been so helpful, supportive and wonderful during this very stressful time. This is such an amazing team of people who go above and beyond for their customers! We are only half way through this journey, but I already know they will always be our 1st Call in a situation like this! Thank you guys for everything!
Tammy Armstrong
18:21 07 Nov 23
First met Tristen the afternoon I called, he came right out and got ya started. The next morning Michael and Jacob came out to finish the assessment and after that they completely handled our catastrophe. Thank y'all so much, can't say enough good things about them. The demo crew came in Jessie and his wife Valerie with their crew. Amazing!!! So very nice, professional and hard working. Michael always made sure we understood what was happening which helped out so much! My husband and I were devastated with the damage caused by the water leak, but the crew from 1st Call were amazing. Thank you so much Michael, Jacob , Tristen, Jessie and Valerie for all of your help in this trying time. Michael, we truly appreciate you going above and beyond to help us out. Thank you!!!!
dustin hunt
20:23 02 Nov 23
1st call restoration great people to work with highly recommend them for your restoration needs.
Lara Burnside
00:56 31 Oct 23
From the very first call our experience was fantastic! Samantha was able to schedule Tristan to come out the same day - he was fabulous, professional, kind and knowledgeable. Aaron came out to do the work and he was also wonderful. He is clearly an expert and goes above and beyond. The work was completed timely, with excellence and professionalism. They kept the rooms clean and did an excellent job with the mitigation work! We could not be more pleased!!! Highly recommend for any needs you have. This team is top-notch and made a really awful situation as good as it could be! Excellent people, excellent work, excellent service!
Deborah Shuford
16:31 30 Oct 23
Great great company. Tim went the extra mile in helping me file and handle the insurance claim. Tyson was so helpful in explaining the issues and how to resolve them. Heather, what can I say about Heather…. Wonderful, helpful, encouraging, kind, honest and caring are a few words to describe her. The company in total was great. The work is top notch and the people are professional. I would recommend them for any job.
Stacey Orms
02:22 30 Oct 23
I can’t express enough how much I appreciate Heather and Tim and Tyson! They did an amazing job and went above and beyond to get my moms house fixed and back in order after her water damage. Honesty and hard work isn’t always found these days but we found a true gem in these guys. If you are looking for a company look no further, you will not go wrong using 1st call restoration! Highly highly recommend Heather and the team at 1st call restoration!
Connie Griffin
15:58 15 Sep 23
Unfortunately this is NOT my first time using 1st Call Restoration services. But FORTUNATELY they are the best of the best when it comes to emergency remediation from storms or sewer backup into my new home. Ronnie and the crew always communicate clearly with the homeowner, and explain the cleanup and drying process thoroughly. They called in advance to let me know then they were coming daily to monitor the moisture levels. They removed furniture and flooring from the flooded areas in my home, and set up drying equipment and dehumidifiers in the same initial call which by the way was a very prompt response for such an early morning call. Always courteous! Always professional! Always prompt! Always respectful of the owners home and furnishings when working! and as the logo states they always "Restore Peace of Mind".I highly recommend Ronnie and all the crews employed by 1st Call Restoration. They are the BEST!Connie G.
Christine Prose
20:11 30 Aug 23
A water pipe broke in my master bath by the commode in the middle of the night. The water flooded my master bathroom, large closet and quickly seeped through the wall to the next bedroom. I had to call 911 as I could not turn off the water at the street. The Fire Department responded and were able shut off the gushing water. The fireman suggested that I contact 1st Call Restoration. I called and am so thankful that I did! Aaron, Ronnie, Sally and Adriana were here and quickly assessed the situation, and began boxing up all of my clothes, bathroom items and getting them out of the way. Then they began removing all of the damaged tile, carpet, baseboards and some of the dry wall. Once that was complete they set up dryers to ensure no dampness would remain. They were the most professional and caring team. Always on time, answered every question and ensured that I was confident in the process. Great followup as well! I highly recommend 1st Call Restoration!!! They are a true blessing!
Jonell Randall
01:12 26 Oct 21
Adam, Marty, Shane, Bryan, Aaron and Jamie are remarkable. Professional, on time, responsive, thorough, polite and professional are just a few descriptors of this great company and staff. This is the second time I have used First Call. Never disappointed! Awesome job!
Misty Bowman
16:28 22 Oct 21
Adam and his team did a great job at cleaning up our water damaged floors and ensuring that the walls were dry. They were very fast and professional and showed up when they said they would. Jamie in the office was also great at answering and addressing all of my questions and concerns. I would highly recommend this company to anyone in need of restoration services.
Debbie Stanford
01:20 02 Oct 21
These guys were great! Aaron, Shane and Rosie made this experience a lot better than it could have been. They responded within 2 hours and began drying things out, assisted us with getting some of our personal things out so they could begin the process of packing up our home. The girls that assisted Rosie were so kind and that made it alot easier to drive away as they packed up our entire home. We feel as if we were highly blessed by your employees. We definitely have shared our experience with your company with many of our friends and family.
Houssam Aljamal
17:57 08 Sep 21
Controlled the sewage back up pretty quick and started the cleanup process fast & professionally
Tim Vaughan
20:55 03 Sep 21
I called 1st call on a Friday night. About an hour later, Aaron Rogers showed up and did an outstanding job, from start to finish. He took care of everything, and kept me informed every step of the way. I would offer to help, and he wouldn't let me.He was prompt, thorough and tireless. I can't say enough about him and 1st call. I would use them again in a heartbeat.
Longview, TX Location
M K
16:51 13 Dec 24
We had a great experience with First Call Restoration. Had a leak in our kitchen due to the dishwasher. I spoke with Samantha over the phone. She was very kind and professional. We lucked out as she was able to get someone here the same day. The technician that was assigned to our call was Santos. I can't speak highly enough of this gentleman. He was kind, respectful of our home, very diligent in his work, answered all my questions, kept me informed along every step of the way. Highly recommend
Lynn Wells
18:21 11 Oct 23
From the moment we called this company, after a recommendation from our plumber, we were treated with courtesy, professionalism and kindness. Every member of the team from Samantha, our coordinator, Grant, our technician and Bryan, our estimator performed every step of the process in such a professional manner, and were always on time, always working with our schedules and always following up with reminders. This is the way a company should be run.
Cody mullen
18:57 21 Sep 23
On behalf of Mrs. Thornton:1st Call Restoration has been the best company that I have ever dealt with. I will be 94 years old next month, so that is saying a lot. Thank you, Samantha, Cheyenne, Ronnie, Anthony, Jack, Bryan, Heather, and Tyson
Natalie Mullen
20:57 22 Aug 23
I wanted to pass on some information which may be helpful to other homeowners within our community.A few weeks ago, I found water on the floor of our garage. It appeared to be coming from beneath the wall by the water heater. I contacted our plumber, and he recommended I contact East Texas Leak Locators. I did, but they were booked and couldn't get out for a couple of days. Water wasn't a lot, but constant. Did some squeegeeing for a few days. Leak Locators arrived, quickly found a leak in the wall behind the water heater and repaired it. They recommended 1st Call Restoration to repair the damage. They responded the same day and had equipment on site to start the drying out / repair process. I had notified our insurance company when the water was first detected, and they worked with 1st Call on the repairs.Long story and I hope no other homeowner ever has home damage caused by water or any other event. I did want to recommend both East Texas Leak Locators and 1st Call in the event you may be contacted by a homeowner at some future date. Both did a great job for us and were easy to work with. Pricing appeared to be fair and there were no real issues with the insurance company. The quality of the repairs from 1st Call was excellent, and they were pretty quick on getting it done - especially the mitigation portion to prevent any further damage once the leak was repaired. The contact information for both is below. As I said, I hope no one ever needs it.A special thank you to you, David R., Noel, Oscar, John, Bot, and David W. It was quality work done by a quality team.Chuck Costanza
Angela F
16:12 15 Aug 23
1st Call Restoration showed up about 45 minutes after I made a call to them when we had water damage in our home.Anthony L. has been available every time I called or texted within a few minutes. Rosie, Sally, Adriana, and Sharon worked on the pack out of our home and were so kind, careful, and understanding. They really stood up to their motto "Restoring peace of mind." I have felt so much comfort knowing they were in charge and doing all the things that needed to get done. Thank you a million times!!
Chris Bailey
23:38 11 Jul 23
My dad's water heater busted and flooded the majority of the house before it was discovered. Someone recommended I call 1st Call so I called them right after noon and they showed up a few hours later. I was very impressed with the quality and thoroughness of their work. They kept me informed and documented each step of the process. A big thank you to Santos who was very professional and cordial. I would highly recommend 1st Call Restoration.
Timber Bay
16:30 24 Jun 23
Note forwarded from Property Management at Long Cove.One builder did a walk through today. Have another scheduled for tomorrow and one next week. 1st Call Restoration has done an excellent job communicating with the adjuster and myself. Jack, Aaron, Tristian & Jacob have also done a great job keeping the house clean.
Lauren Morris
13:39 19 Jun 23
1st Call Restoration did a great job when our condo flooded. They were super quick to help us out. Tim and his team were wonderful to work with!
Tyler, TX Location
Jeff Stilwell
17:13 18 Dec 24
1st Call Restoration ROCKS!!! I wish I could give more than 5 stars!!!!We were very impressed with the great service. 1st Call came highly recommended and now I see why. I will certainly recommend them to my friends and family.Ronnie was friendly, helpful and very knowledgable.Thanks 1st Call Restoration we sincerly apprecciate it.
Gina Noah
17:34 12 Dec 24
These girls were wonderful!! Friendly, respectful, thorough, hard working!! I couldn't have been more thrilled with their work.
Ella Carmack
14:58 15 Oct 24
I am so pleased with 1st Call Restoration. From the first call Samantha has been exceptional. Her knowledge and passionate attitude has been outstanding. Thank you Ms Samantha. Also I’m am so appreciative of Grant being so supportive and understanding and kind and explaining everything to detail to me. Even when I ask the same question several times. Grant has a kind heart Thank you Mr Grant. I would like to thank Ron as well. From the moment he came into our home he has been very thoughtful and sincere and caring. I felt his support and respect for me and my husband. Such a nice guy. I want to thank Ms Rosie. A precious sweet lady. She is so sweet and knows her job and she will take care of my things. I know we have just started however I feel The Lord sent your company to help Jim and I through a difficult time at this time in our life. Thank you 1st Call Restoration. May your employees and your company be bless. I highly recommend 1st Call Restoration
Keith Schmidt
19:41 09 Oct 24
The initial mitigation crew, Eddie Dang (project manager for for rebuild/new construction) and his crew did exemplary work! My wife and I are most pleased with the professionalism of these folks and the quality of their work. The pride they all took in the jobs they completed is self evident. My wife and I highly recommend 1st Call Restoration for all mitigation and construction needs! Kudos to Eddie and his team!
Donna Dozier
20:02 21 Sep 24
Five star service , for sure! Grant Duncan was excellent at his job! He explained everything so well and made sure we were kept apprised during the several days of work that was done for us. His team of Ronnie, Jacob, Santos, Noel, and Brant were great! They had to remove sheetrock and trim, along with flooring. They completed their task and did a great job of tidying up after they finished. Once all the big fans were picked up, as well as the dehumidifier, they cleaned up yet again. Grant checked on the progress regularly and stayed in touch with us via text messages. He was always responsive when we had a question. We hate we had to meet this group of people in the way we did, but we are certainly thankful for their help when we did have to use this service..
Mike Wizowski
20:51 10 Sep 24
I had a water damage in my home. 1st Call sent out Stayton to do an inspection and provide a scope of work. Stayton was very knowledgeable and arrived way faster than I expected.
Kerry Miller
21:51 06 Sep 24
This was truly the most amazingTransformation I have ever seen, fromFire to rest oration it’s wasn’t just my first call 1st it was my first but not my last Experience.. My appreciation for what you have done can never be expressed in words but Thank you from all of us here Dickeys BBQ pit Kaufman.
kay McCarthy
14:37 06 Sep 24
1st Call Restoration is named appropriately! They were our 1st call for a flooded home. The call was answered immediately by a real person at 10:00 p.m. She asked many pertinent questions and assured me all would be OK until a technician came the next day. Tristin was actually early the next day and spent hours assessing the damage and began the "dry out" process. He was explanatory, comforting and I could tell, extremely knowledgeable and experienced in this sort of thing.Others arrived shortly thereafter (Kody, Noel, Jacob) and set the fans (for the next 5 days). Then they returned to remove and clean. Samantha was available for questions and answers throughout the process.Also, extremely important was Rosie!!!! Rosie was very responsive and patient me (slightly emotional). She knew what to pack and what to leave just in case we wanted/needed to get to some things. Her team was careful and comprehensive.We are very pleased with 1st Call's work and responsiveness and knowledge. They will certainly be our "first" call if we are ever in this situation again....but HOPEFULLY NOT!
Jeanne Gillert
22:05 19 Aug 24
They were very prompt and efficient. Tristin Johnson was very professional.
Tonya Whitus
16:00 19 Aug 24
Revised review: found out my cabinets were damaged when they were removed. Insurance won't pay since they weren't damaged by the water leak. Now we are moving into our house without a kitchen and will have to pay our of pocket to replace every cabinet. Maybe be more careful when dealing with other people's propertyAfter our house flooded from a plumbing issue, we called 1st Call Restoration. We had a great experience with this company. Aaron was very prompt and patient with all my questions. His team came in and demoed the entire house. They were extremely efficient and everything was very clean afterward. I would definitely recommend this company!!
Doug Lim
02:01 02 Aug 24
We had great service from 1st Call Restoration. We had water leak through our bathroom ceiling from the attic after the air conditioner drain lines got clogged. A call to 1st Call Restoration had our technician Grant come over to assess the situation. The other major water restoration company near us was going to charge us $150 to come out and give us an estimate. 1st Call Restoration gave us a free estimate. Grant created a detailed assessment of the extent of the water damage, which his team used to create a detailed plan and estimate for remediation. The bid detailed exactly what they were going to do and how long it would take. Grant was very good at explaining what they were going to do and why it was necessary based on the measurements that he took. Grant was extremely polite, professional and helpful in helping us get through this unfortunate leak. I was very happy with the final results and would recommend 1st Call Restoration. Thank you so much Grant for your great service!
Chuck Hannigan
16:07 26 Jul 24
Tristan and Aaron did a great job cleaning up after our hot water heater burst. It was the 4th of July and still got great service.
Jared Knowles
15:36 23 Jul 24
Tristan has been very responsive and has helped us and our customer out with their mitigation. We will definitely continue to work with First Call! Thanks again!
Kris Jaytayfarm
17:16 17 Jul 24
We called 1st Call Restoration to our office on the square in Athens this morning. Kody and Tristin out of the Gun Barrel City office did a great job walking us through what needed to be done. Big Thank you!
emily simula
18:11 11 Jul 24
Ronnie is great & RELIABLE!! Which is hard to find these days. Highly recommend! 🙌🏼 Samantha also helped with making some last minute changes to help keep the ball rolling!!
Katie Gerety
22:10 08 Jul 24
Post by James Gerety : We had 1st Call come out to inspect our home after the most recent storm here in Tyler, Tx earlier in June. Tristan came to our home in the afternoon (as the afternoon on call guy) and did a great job walking us through the next steps and what the process would be like with insurance. We were then assigned to work with Santos who was our point of contact for demo & placement of all the machines to dry out the moisture.Both of these guys represented 1st Call very well. Very professional and very knowledgeable on how to help us win in every area possible with insurance.Thank y'all!
Caitlin Laughlin
21:06 02 Jul 24
Aaron, Jack, Tristan and Kody did a great job taking care of our home after water damage. Aaron was willing to answer any and all questions and did a wonderful job communicating with us since we could not be there in person.
Laura Rodgers
15:48 19 Jun 24
Very pleased with the job that was completed by Aaron, Tim, Paul, Tristin, Jacob, Ronnie, and Jack. They were professional, timely, and cleaned up after themselves. Samantha coordinated this and it was a pleasure working together.
Jennifer
00:17 26 May 24
We had a pipe break in our house while we were at work and they took great care of us. Crisanto was who we worked with and he was amazing. Very knowledgeable and considerate. He checked in with us daily while we were going through the process. I would definitely recommend them.
don robert johnson
21:18 20 May 24
Very Disappointed with the lack of communication from the tech who worked on the property.
Megan
16:39 10 May 24
Very happy with their service. They can in after after out water heater had busted and did a wonderful job advising us. They were very fast to arrive and did a wonderful job.
LLT
17:34 07 May 24
First of all, totally satisfied!I called on them as a salesman for the company I work for and met Mr. Paul Henderson who showed me the courtesy of giving me his time. He is a great representative for 1st Call. It was only a couple weeks later when we had a huge rain event and our commercial property was flooded. I called and spoke with Samantha and shortly I received a call from Aaron Rogers. This was on a Saturday morning and he came and met me at our place within an couple of hours and immediately assessed the situation and by Monday morning the equipment was onsite and they did demo on some walls, etc. As far as pricing, I believe they were very fair and everything was done as agreed and even a bit more. I highly recommend them for their integrity, price and reliability.
Pheba Watson
14:49 02 May 24
Workers were very nice and kept job area neat. Very pleased with the service
Donna Matheou
16:20 12 Apr 24
I could not be more happy with 1st Call Restoration! They were sent to my house after a plumbing accident that flooded several rooms. Their professionalism and knowledge were evident throughout the process. Ronnie and Jacob kept me updated and answered all questions and concerns. They made a stressful situation much easier. I would highly recommend 1st Call Restoration!
Matthew James
14:57 11 Apr 24
Ronnie and Jacob took care of us at Handprints Academy very quickly and thoroughly - we have three separate buildings, and they were able to get them all dry and sanitized before lunch. They were punctual, polite, and friendly, and checked with us each step of the way on how to best service our needs as a childcare operation. They came highly recommended by our colleagues in Kaufman, and we would recommend them equally highly to anyone in need of prompt, professional service.
Debra Wooten
21:35 10 Apr 24
Santos and Noel were awesome! They listened to me, my suggestions and went right to work. Did a fabulous job!
Tracie Montgomery
00:05 04 Apr 24
Wonderful experience! Very professional team. They clean up their messes behind themselves. They are very punctual and thorough and did everything in a timely manner. Highly recommend!
Chris Stoddart
16:46 02 Apr 24
Ronnie and Jacob came out with their team to fix some water damage and they were all very professional. I really appreciate all their work and I recommend calling them if you need restoration work.
Tammy Thompson
20:37 18 Mar 24
Santos did a fantastic job, i always use this company for whatever tragic things that happen. Thank you for helping me out on such a short notice.
Joyce Nelson
19:24 16 Mar 24
The day before Thanksgiving 2023 our entire downstairs flooded at 2 am. Thank God for 1st Call! They came within a few hours and literally rescued us. From mitigation to restoration they are amazing. Everyone that we worked with was outstanding. Grant, Ronnie, Noel, Stayton and Aaron saved the day. Heather our project manager for the restoration worked above and beyond for us. I hope we never need their services again, but if we do, they will be the first call we make.
Darrell Brown
16:10 11 Mar 24
Ronnie is prompt and honest! I really appreciate his knowledge and compassion. I would not call anyone else!
Melanie Autry
21:17 26 Feb 24
Ronnie was wonderful to work with during such a stressful time. He communicated well and kept us up to date on everything. He was very professional and we couldn’t have been more pleased with the outcome of the services provided by him!
Randy Reagan
18:26 21 Feb 24
Heather has gone above and beyond to provide a professional service to the remodeling I needed done. She is conscientious and thorough and treated my home just like she would want her own home treated. No one can ask for more.
Doug Caldwell
22:06 16 Feb 24
We had a fire sprinkler pipe break and Ronnie at 1st Call provided excellent customer service and quality work. He set expectations, communicated his schedule, and arrived on time prepared to perform the job. Always very professional. In addition, Jacob was with him on several occasions and provided the same level of quality service. Thank you!
Rommel Perez
19:28 16 Feb 24
Technician Aaron Rogers came to our facility and took care of everything with his teams due to a water leak that damaged the wall and wet the carpet.
Georgia Harris
19:22 31 Jan 24
1st Call Restoration answered our call and had a crew out within thirty minutes! They were so kind and helpful. I highly recommend this company.
Courtney Ackley
16:13 30 Jan 24
Big THANK YOU!! Great company to call when a disaster arises! We had a flood happen after a freeze that left us with an inch of standing water on the entire first floor of the home. 1st call restoration got to the job ASAP and got started on the restoration process. Samantha coordinated the job, Jack did the Matterport scan(Super helpful for remembering where furniture goes) while Tim, Aaron, Ronnie & Tyson kept an eye on the entire project until the job was completed. The entire process from start to finish was done with care and speed. The job was checked and managed daily and kept me very informed throughout the process! I will always call 1st call restoration for any disaster needs! Again, Thank you!!
Michael Smith
01:46 27 Jan 24
Prompt response and excellent performance and work demonstrated by three of the 1st Call Restoration employees: Ronnie, Jacob and Arron. Good customer relationship building skills.
Kim Boales
18:01 24 Jan 24
Ronnie and Jacob and the crew they brought were very professional and proficient in their jobs. We were very pleased with everything they were able to accomplish to remedy our disaster as best they could.
Rhonda Lozano
20:34 19 Dec 23
Per Pam Allen: Paul, I wanted to let you know that I am so appreciative to Arturo and Carlos and the other guys that worked on my house. It’s beautiful they were so professional and honorable, and they even went off further than I ever expected. I really appreciate it all that they did also appreciate aI wanted to let you know that I am so appreciative to Arturo and Carlos and the other guys that worked on my house. It’s beautiful they were so professional and honorable, and they even went off further out than I ever expected. I really appreciate it all that they did also appreciate that Heather and Aaron and Michael’s professional professionalism throughout this whole process I am really really I’m very grateful. Thank you very much.
Mark Clark
19:34 13 Dec 23
Grant and Stayton did a great job removing the wet insulation in our attic (due to a water leak) and drying out the affected area. Both are courteous, professional and efficient.
Alejandro Valencia
16:10 09 Dec 23
Mr. Santos and Mr. Noel came out shortly after I called to help me dry up a bathroom water leak. They were friendly and knowledgeable, identifying and drying the affected areas as quickly as possible. Mr. Santos came out every day to check moisture levels. He also worked closely with my insurance, which was a big help to me in the stressful situation.Thank you, Mr Santos and Mr Noel for helping my family in our time of need, especially because you were so professional and considerate! God bless you!
Brad Wylie
17:23 01 Dec 23
1st Call gave us immediate attention and super to work with. Ronnie and Aaron showed genuine concern of our water damage issues. They were also very knowledgeable about all aspects of construction.
Betty Gute
16:47 12 Nov 23
It's so nice to deal with competent people who seem to genuinely care about fixing the problem correctly. They came highly recommended to us and we're glad we called them. They have completed the demo and we look forward to the rebuild and know the finished product will be superb. Thanks to Jack, Heather, Ronnie and his co-worker (sorry don't know his name but a wonderful young man)...so far very good..and we thank you. The Shimps family.
justin green
15:38 27 Oct 23
The employees from this company that responded to our call were nothing shy of amazing. They were very professional and provided top notch service. They were extremely knowledgeable and helped explain the entire process from beginning to end.
katie hardin
14:46 09 Oct 23
Ronnie was so awesome he really made us not stress out so much!! He was a pleasure to be around and he made us laugh!! And he was always here when he said he would be!! And even answered over the weekend when we had a fan acting up!
Donald Cunningham
19:45 05 Oct 23
Aaron, Jack and Paul really came thru for us today. I couldn’t believe how quickly they responded. Losing a whole day of sales is never a good thing but they had us ready go in time for dinner. They really came through for us. I have used other companies in the past but none of them have compared to 1st Call Restoration. Thanks for everything guys! Don, David and the rest of the Applebee’s crew truly appreciate what you did for us today!
Kami Winship
16:39 28 Sep 23
We had an office building flood and 1st Call Restoration was able to be onsite within an hour of calling! Aaron, Ronnie, & Jacob were very professional, efficient, and courteous. They kept me up to date via phone with everything at the property and the tenant was very pleased with how they left their equipment wires covered up and left everything tiddy. I will call again anytime I have an emergency like this occur.
Nathan “Obi Wan DaProbi” Parks
20:02 30 Aug 23
Called due to sweating AC ducts in our attic leaking onto our ceiling drywall. Tristan came out same day to take a look. Courteous and to the point. Even though there actually was no work for him to do he took the time and helped explain to us how to go about fixing the issues we were seeing. Would recommend to anyone needing these kinds of services
Silvia Poulin
19:09 16 Aug 23
The absolute best experience. We had some water damage from a plumbing issue and the team came out same day. Grant has been an absolute pleasure to work with during this time. Extremely knowledgeable, efficient and great communicator. He made sure to text us every single day when he was on his way here. He always accommodated our busy schedule. One thousand percent recommend!
Ashley Harrington
17:55 28 Jul 23
Jack, Tristin, and Santos we’re awesome! They did a great job cleaning up our flood.
Blair Dean
14:34 21 Jul 23
Great experience with this company. Could not ask for better! The team is professional, knowledgeable, and very helpful.
Nancy Williams
19:39 20 Jul 23
Jack was great to work with and was very professional and efficient.I can’t say enough good things about 1st Call Restoration and all their staff.They have really taken such good care of my home and helped me in many ways.They have stood by me amid a difficult journey with my insurance company and went above and beyond to make sure I was taken care of above all else.Highly recommend them and they will always be my first call if I have a flood or any other disaster to my home.
Bruce Harper
19:40 14 Jul 23
We had a good guy in the name of santos who inspected our house after we had a slab leak
Melody Stroud
00:41 12 Jul 23
Our experience was not good at all because of the painter and the project manager, Heather! The painter did a terrible job leaving roller marks and missed places. He had to go back and touch up and it still was not a good job. He had to go back a third time because it still was not done right! He took 7 weeks to paint the inside of our 1700 sq ft house! That delayed us from getting back in our home in a timely manner. We sent Heather so many pictures of the problems that we were having. She told my husband and I several times that she was going to the house to check on things and didn’t go. My husband went to our house every day. She told me at one point that she was scheduling the people to move all of our things back in the house and that she would be at the house Wednesday, Thursday and Friday of that week. She did not go. More than four weeks went by and they had not moved in our things because she was wrong again! Another thing among others, our curtains had been thrown In the dust from the sheet rock. Heather took the curtains and told my husband that she would have them dry cleaned. She never brought the curtains back! My husband and I were so upset several days through the whole process. Once all was finished Heather told me that she had gone to our house to do the cleaning. Afterwards, there was paint on the floor and cabinets were full of dust and there was saw dust all at the bottom of one our windows and the blinds were still dirty. As a project manager, Heather did not do her job well at all!I will say everyone I spoke to at their office was very nice and very helpful! The cabinet guy was excellent and the guys that laid our floor did a good job!
Alicia Evers
21:00 11 Jul 23
Santos was our technician for drying out our water damaged rooms. He used his moisture meter to determine exactly the extent of our damage and took numerous pictures all throughout the process. He placed the fans and dehumidifiers in optimum locations to be the most beneficial. He was on time, courteous, friendly, and puts a person at ease when you are facing a black mold issue. He repeatedly asked id there was anything I need explained again or if I had any questions. We went over each area to be sure I was satisfied with the work he was responsible for. Santos will definitely restore your faith in "customer service"!He should be promoted to teach others in the company how to give proper customer service! Seriously!His partner that did the tear out was also good. I don't remember his name, I'm sorry, but he was Jamaican. He cleaned up all the dry wall and made sure anything that was wet was cut out and removed.Now for the next step. Putting my home back together. I am looking forward and hoping this next team of people from 1st Call Restoration are as easy to work with. ........
Kathy Cimino
20:25 23 Jan 23
Water pipes broke during the freezing December. Your group came in pulled out all the wet flooring wet sheet rock dried everything up. Very professional, Very polite, Hard workers, I would highly recommend this company 1st call restoration. Workers Tristan Johnson, Jack and Jacob were very friendly, very polite, excellent workers and I highly recommend them. I give this company 5 plus stars.
Kyle Morris
19:09 01 Feb 22
The folks at 1st Call Restoration are fantastic! We had flooding at our business and they were quickly out there to survey the damage and prevent even further damage from occurring. The technicians that showed up were very friendly and knowledgeable. We'll continue to use 1st Call for any of our restoration/emergency needs!
Noemy Rivera
18:19 27 Jan 22
1st Call Restoration is the BEST. Their team was AMAZING!!! They were very nice, friendly, reliable, and such a hard working team. The work done looks very Beautiful. I'm very happy and satisfied with everything that they did and would most definitely use them again. I would Highly recommend them to all my friends and family. ????
Brandy Leslie
04:32 10 Dec 21
Do not use this company unless you want to be thoroughly ripped off. We were told we could the minimum of taking out damaged sheet rock from base boards and clean up from our laundry room. Its a very small amount. They told us 850 for the minimum for the cash price. The office personal took it upon themselves to "claim" it on insurance and then doubled the amount they say we owe. We agreed on 850 and they sent a bill for nearly 1500 with the reasoning being "we claimed it on insurance". We have part of laundry room without sheetrock and baseboards. The price doesn't include any repairs. Like I said we agreed on cash price and then they try to come back later and say they didn't know because the tech told us that. Tjats a problem in your office and not my problem. I also reported this to the better business bureau. Jacking up prices just because you took it upon yourself to file it on my insurance after the employee that came out here told us not to because there wasn't enough damage. Do not use this company. Shop aroundFOLLOW UP....THEY DID MAKE IT RIGHT AND HONORED OUR ORIGINAL AGREEMENT
Martha Johnson
15:06 01 Dec 21
1st Call Restoration came out over the holidays and made a very stressful situation much better in hours. We had a sewage water backup in our condo and Cade and the crew got it back in perfect shape before the weekend. Thank you 1st Call Restoration!!!
