Disaster Restoration Services in Tyler, TX
When disaster hits your Tyler home or business, 1st Call Restoration is ready to respond. From water damage and fire cleanup to storm recovery and reconstruction, our team delivers fast, professional service backed by years of experience. We’re here 24/7 to help you recover and restore what matters most.
Our Restoration Services in Tyler
Water Damage Restoration
We handle water damage fast, from burst pipes and leaks to flooding. Our Tyler team manages everything from water extraction to full structural drying and repair.
Fire Damage Restoration
After a fire, we’re here to clean up smoke, soot, and debris, restoring your Tyler property with care and urgency, day or night.
Storm Damage Restoration
From fallen trees to roof damage, our Tyler team handles storm recovery with emergency board-up, tarping, and full repair services.
Contents Restoration
After a disaster, we help recover your valued belongings with professional cleaning and restoration, furniture, keepsakes, and more.
Get in Touch with Our Tyler Team
Location Details & Contact Hours
Tyler Office Location
301 S SE Loop 323, Tyler, Texas 75702
Contact & Service Hours
Office number 972-891-3113
Emergency Business Hours 24/7
Office Hours
Monday – Friday
8:00 AM to 4:30 PM
Proudly Serving Tyler and Nearby Communities
We proudly serve homeowners and businesses across East Texas. Our Tyler team regularly responds to restoration calls in the following areas:
Whitehouse, TX • Bullard, TX • Tyler, TX • Longview, TX • Henderson, TX • Jacksonville, TX • Nacogdoches, TX • Lufkin, TX • Lindale, TX • Palestine, TX • Brownsboro, TX • Chandler, TX
Looking for service in a different area? Visit our Gun Barrel City restoration services page for full coverage and local support.
What Our Customers Are Saying
John Berry
22:24 12 Feb 25
This has been my first experience with 1st Call Restoration, and I’m extremely impressed. While it’s a service you hope you never need, it’s nice to know they are there when you need them. A special shoutout to Santos who was first on the scene. It felt like a friend came over to help. He was polite, professional, and explained everything very well. He triple checked to make sure all my questions were answered. If you’re ever in a jam, make 1st Call your only call!
Shelley Livernois
17:49 28 Jan 25
Grant Duncan with 1st Call Restoration arrived at my house so quickly to help me with a leak that left water standing through out my home. He explain what needed to be done and went straight to work. Not long after Ronnie Benavides arrived to over see and offer his recommendations. I can’t thank these gentlemen enough for their hard work, kindness and patience with me. I was distraught at what was happening. Ronnie came up with a plan and checked on us and my house everyday. Each crew that came to work were very professional and worked hard. We were dried out and put back together within days. I’m most grateful for 1st Call and would highly recommend this company to anyone who may need them.
A huge shout out of thanks to Ronnie! You are great at your job.
A huge shout out of thanks to Ronnie! You are great at your job.
Kenny Hartline
16:39 17 Jan 25
I recently had the pleasure of working with 1st Call Restoration after experiencing some water damage in my home, and I have to say, their service was exceptional. From the very start, Samantha, Triston, and Brigham provided excellent customer service, professionalism, and expertise, which made a stressful situation much easier to handle.
Samantha was incredibly responsive and took the time to explain the process in detail, answering all my questions and putting my mind at ease. Triston and Brigham were both on-site and did an outstanding job of assessing the damage and getting to work right away. They were efficient, thorough, and clearly knowledgeable, ensuring that every step of the restoration process was handled with care.
What really stood out to me was their attention to detail and commitment to getting the job done right. They went above and beyond to make sure everything was restored to its original condition, and they kept me updated throughout the process. It’s rare to find such a dependable and communicative team.
I highly recommend 1st Call Restoration to anyone in need of restoration services. Samantha, Triston, and Brigham made a potentially overwhelming experience much more manageable, and I’m grateful for their hard work and dedication.
Samantha was incredibly responsive and took the time to explain the process in detail, answering all my questions and putting my mind at ease. Triston and Brigham were both on-site and did an outstanding job of assessing the damage and getting to work right away. They were efficient, thorough, and clearly knowledgeable, ensuring that every step of the restoration process was handled with care.
What really stood out to me was their attention to detail and commitment to getting the job done right. They went above and beyond to make sure everything was restored to its original condition, and they kept me updated throughout the process. It’s rare to find such a dependable and communicative team.
I highly recommend 1st Call Restoration to anyone in need of restoration services. Samantha, Triston, and Brigham made a potentially overwhelming experience much more manageable, and I’m grateful for their hard work and dedication.
Sharon Oller
18:57 13 Jan 25
I have only good things to share about this company. Samatha answers the phone and she is delightful! She is professional and friendly and reassuring, all at the same time. She answered all my questions and told me the person who would be coming by to give an estimate. She stayed in touch every step of the way. She also assured me I could call anytime with further questions.
Stayton was the young man who set up equipment and extracted water from my carpet. He was friendly, knowledgeable and finished in a timely manner.
Both of these individuals represent their company quite well.
Stayton was the young man who set up equipment and extracted water from my carpet. He was friendly, knowledgeable and finished in a timely manner.
Both of these individuals represent their company quite well.
Jeff Stilwell
17:13 18 Dec 24
1st Call Restoration ROCKS!!! I wish I could give more than 5 stars!!!!
We were very impressed with the great service. 1st Call came highly recommended and now I see why. I will certainly recommend them to my friends and family.
Ronnie was friendly, helpful and very knowledgable.
Thanks 1st Call Restoration we sincerly apprecciate it.
We were very impressed with the great service. 1st Call came highly recommended and now I see why. I will certainly recommend them to my friends and family.
Ronnie was friendly, helpful and very knowledgable.
Thanks 1st Call Restoration we sincerly apprecciate it.
Gina Noah
17:34 12 Dec 24
These girls were wonderful!! Friendly, respectful, thorough, hard working!! I couldn’t have been more thrilled with their work.
Ella Carmack
14:58 15 Oct 24
I am so pleased with 1st Call Restoration. From the first call Samantha has been exceptional. Her knowledge and passionate attitude has been outstanding. Thank you Ms Samantha. Also I’m am so appreciative of Grant being so supportive and understanding and kind and explaining everything to detail to me. Even when I ask the same question several times. Grant has a kind heart Thank you Mr Grant. I would like to thank Ron as well. From the moment he came into our home he has been very thoughtful and sincere and caring. I felt his support and respect for me and my husband. Such a nice guy. I want to thank Ms Rosie. A precious sweet lady. She is so sweet and knows her job and she will take care of my things. I know we have just started however I feel The Lord sent your company to help Jim and I through a difficult time at this time in our life. Thank you 1st Call Restoration. May your employees and your company be bless. I highly recommend 1st Call Restoration
Keith Schmidt
19:41 09 Oct 24
The initial mitigation crew, Eddie Dang (project manager for for rebuild/new construction) and his crew did exemplary work! My wife and I are most pleased with the professionalism of these folks and the quality of their work. The pride they all took in the jobs they completed is self evident. My wife and I highly recommend 1st Call Restoration for all mitigation and construction needs! Kudos to Eddie and his team!
Donna Dozier
20:02 21 Sep 24
Five star service , for sure! Grant Duncan was excellent at his job! He explained everything so well and made sure we were kept apprised during the several days of work that was done for us. His team of Ronnie, Jacob, Santos, Noel, and Brant were great! They had to remove sheetrock and trim, along with flooring. They completed their task and did a great job of tidying up after they finished. Once all the big fans were picked up, as well as the dehumidifier, they cleaned up yet again. Grant checked on the progress regularly and stayed in touch with us via text messages. He was always responsive when we had a question. We hate we had to meet this group of people in the way we did, but we are certainly thankful for their help when we did have to use this service..
Mike Wizowski
20:51 10 Sep 24
I had a water damage in my home. 1st Call sent out Stayton to do an inspection and provide a scope of work. Stayton was very knowledgeable and arrived way faster than I expected.
Kerry Miller
21:51 06 Sep 24
This was truly the most amazing
Transformation I have ever seen, from
Fire to rest oration it’s wasn’t just my first call 1st it was my first but not my last Experience.. My appreciation for what you have done can never be expressed in words but Thank you from all of us here Dickeys BBQ pit Kaufman.
Transformation I have ever seen, from
Fire to rest oration it’s wasn’t just my first call 1st it was my first but not my last Experience.. My appreciation for what you have done can never be expressed in words but Thank you from all of us here Dickeys BBQ pit Kaufman.
kay McCarthy
14:37 06 Sep 24
1st Call Restoration is named appropriately! They were our 1st call for a flooded home. The call was answered immediately by a real person at 10:00 p.m. She asked many pertinent questions and assured me all would be OK until a technician came the next day. Tristin was actually early the next day and spent hours assessing the damage and began the “dry out” process. He was explanatory, comforting and I could tell, extremely knowledgeable and experienced in this sort of thing.
Others arrived shortly thereafter (Kody, Noel, Jacob) and set the fans (for the next 5 days). Then they returned to remove and clean. Samantha was available for questions and answers throughout the process.
Also, extremely important was Rosie!!!! Rosie was very responsive and patient me (slightly emotional). She knew what to pack and what to leave just in case we wanted/needed to get to some things. Her team was careful and comprehensive.
We are very pleased with 1st Call’s work and responsiveness and knowledge. They will certainly be our “first” call if we are ever in this situation again….but HOPEFULLY NOT!
Others arrived shortly thereafter (Kody, Noel, Jacob) and set the fans (for the next 5 days). Then they returned to remove and clean. Samantha was available for questions and answers throughout the process.
Also, extremely important was Rosie!!!! Rosie was very responsive and patient me (slightly emotional). She knew what to pack and what to leave just in case we wanted/needed to get to some things. Her team was careful and comprehensive.
We are very pleased with 1st Call’s work and responsiveness and knowledge. They will certainly be our “first” call if we are ever in this situation again….but HOPEFULLY NOT!
Jeanne Gillert
22:05 19 Aug 24
They were very prompt and efficient. Tristin Johnson was very professional.
Tonya Whitus
16:00 19 Aug 24
Revised review: found out my cabinets were damaged when they were removed. Insurance won’t pay since they weren’t damaged by the water leak. Now we are moving into our house without a kitchen and will have to pay our of pocket to replace every cabinet. Maybe be more careful when dealing with other people’s property
After our house flooded from a plumbing issue, we called 1st Call Restoration. We had a great experience with this company. Aaron was very prompt and patient with all my questions. His team came in and demoed the entire house. They were extremely efficient and everything was very clean afterward. I would definitely recommend this company!!
After our house flooded from a plumbing issue, we called 1st Call Restoration. We had a great experience with this company. Aaron was very prompt and patient with all my questions. His team came in and demoed the entire house. They were extremely efficient and everything was very clean afterward. I would definitely recommend this company!!
Doug Lim
02:01 02 Aug 24
We had great service from 1st Call Restoration. We had water leak through our bathroom ceiling from the attic after the air conditioner drain lines got clogged. A call to 1st Call Restoration had our technician Grant come over to assess the situation. The other major water restoration company near us was going to charge us $150 to come out and give us an estimate. 1st Call Restoration gave us a free estimate. Grant created a detailed assessment of the extent of the water damage, which his team used to create a detailed plan and estimate for remediation. The bid detailed exactly what they were going to do and how long it would take. Grant was very good at explaining what they were going to do and why it was necessary based on the measurements that he took. Grant was extremely polite, professional and helpful in helping us get through this unfortunate leak. I was very happy with the final results and would recommend 1st Call Restoration. Thank you so much Grant for your great service!
Chuck Hannigan
16:07 26 Jul 24
Tristan and Aaron did a great job cleaning up after our hot water heater burst. It was the 4th of July and still got great service.
Jared Knowles
15:36 23 Jul 24
Tristan has been very responsive and has helped us and our customer out with their mitigation. We will definitely continue to work with First Call! Thanks again!
Kris Jaytayfarm
17:16 17 Jul 24
We called 1st Call Restoration to our office on the square in Athens this morning. Kody and Tristin out of the Gun Barrel City office did a great job walking us through what needed to be done. Big Thank you!
Cassilyn Pacheco
19:52 11 Jul 24
Ronnie has been great to work with!
emily simula
18:11 11 Jul 24
Ronnie is great & RELIABLE!! Which is hard to find these days. Highly recommend! 🙌🏼 Samantha also helped with making some last minute changes to help keep the ball rolling!!
Katie Gerety
22:10 08 Jul 24
Post by James Gerety : We had 1st Call come out to inspect our home after the most recent storm here in Tyler, Tx earlier in June. Tristan came to our home in the afternoon (as the afternoon on call guy) and did a great job walking us through the next steps and what the process would be like with insurance. We were then assigned to work with Santos who was our point of contact for demo & placement of all the machines to dry out the moisture.
Both of these guys represented 1st Call very well. Very professional and very knowledgeable on how to help us win in every area possible with insurance.
Thank y’all!
Both of these guys represented 1st Call very well. Very professional and very knowledgeable on how to help us win in every area possible with insurance.
Thank y’all!
Caitlin Laughlin
21:06 02 Jul 24
Aaron, Jack, Tristan and Kody did a great job taking care of our home after water damage. Aaron was willing to answer any and all questions and did a wonderful job communicating with us since we could not be there in person.
Laura Rodgers
15:48 19 Jun 24
Very pleased with the job that was completed by Aaron, Tim, Paul, Tristin, Jacob, Ronnie, and Jack. They were professional, timely, and cleaned up after themselves. Samantha coordinated this and it was a pleasure working together.
Jennifer
00:17 26 May 24
We had a pipe break in our house while we were at work and they took great care of us. Crisanto was who we worked with and he was amazing. Very knowledgeable and considerate. He checked in with us daily while we were going through the process. I would definitely recommend them.
don robert johnson
21:18 20 May 24
Very Disappointed with the lack of communication from the tech who worked on the property.
phillip bruns
16:48 14 May 24
Glad i called this company. First rate people and services!
Megan
16:39 10 May 24
Very happy with their service. They can in after after out water heater had busted and did a wonderful job advising us. They were very fast to arrive and did a wonderful job.
LLT
17:34 07 May 24
First of all, totally satisfied!
I called on them as a salesman for the company I work for and met Mr. Paul Henderson who showed me the courtesy of giving me his time. He is a great representative for 1st Call. It was only a couple weeks later when we had a huge rain event and our commercial property was flooded. I called and spoke with Samantha and shortly I received a call from Aaron Rogers. This was on a Saturday morning and he came and met me at our place within an couple of hours and immediately assessed the situation and by Monday morning the equipment was onsite and they did demo on some walls, etc. As far as pricing, I believe they were very fair and everything was done as agreed and even a bit more. I highly recommend them for their integrity, price and reliability.
I called on them as a salesman for the company I work for and met Mr. Paul Henderson who showed me the courtesy of giving me his time. He is a great representative for 1st Call. It was only a couple weeks later when we had a huge rain event and our commercial property was flooded. I called and spoke with Samantha and shortly I received a call from Aaron Rogers. This was on a Saturday morning and he came and met me at our place within an couple of hours and immediately assessed the situation and by Monday morning the equipment was onsite and they did demo on some walls, etc. As far as pricing, I believe they were very fair and everything was done as agreed and even a bit more. I highly recommend them for their integrity, price and reliability.
Pheba Watson
14:49 02 May 24
Workers were very nice and kept job area neat. Very pleased with the service
Donna Matheou
16:20 12 Apr 24
I could not be more happy with 1st Call Restoration! They were sent to my house after a plumbing accident that flooded several rooms. Their professionalism and knowledge were evident throughout the process. Ronnie and Jacob kept me updated and answered all questions and concerns. They made a stressful situation much easier. I would highly recommend 1st Call Restoration!
Matthew James
14:57 11 Apr 24
Ronnie and Jacob took care of us at Handprints Academy very quickly and thoroughly – we have three separate buildings, and they were able to get them all dry and sanitized before lunch. They were punctual, polite, and friendly, and checked with us each step of the way on how to best service our needs as a childcare operation. They came highly recommended by our colleagues in Kaufman, and we would recommend them equally highly to anyone in need of prompt, professional service.
Debra Wooten
21:35 10 Apr 24
Santos and Noel were awesome! They listened to me, my suggestions and went right to work. Did a fabulous job!
Tracie Montgomery
00:05 04 Apr 24
Wonderful experience! Very professional team. They clean up their messes behind themselves. They are very punctual and thorough and did everything in a timely manner. Highly recommend!
Chris Stoddart
16:46 02 Apr 24
Ronnie and Jacob came out with their team to fix some water damage and they were all very professional. I really appreciate all their work and I recommend calling them if you need restoration work.
Tammy Thompson
20:37 18 Mar 24
Santos did a fantastic job, i always use this company for whatever tragic things that happen. Thank you for helping me out on such a short notice.
Joyce Nelson
19:24 16 Mar 24
The day before Thanksgiving 2023 our entire downstairs flooded at 2 am. Thank God for 1st Call! They came within a few hours and literally rescued us. From mitigation to restoration they are amazing. Everyone that we worked with was outstanding. Grant, Ronnie, Noel, Stayton and Aaron saved the day. Heather our project manager for the restoration worked above and beyond for us. I hope we never need their services again, but if we do, they will be the first call we make.
Darrell Brown
16:10 11 Mar 24
Ronnie is prompt and honest! I really appreciate his knowledge and compassion. I would not call anyone else!
Melanie Autry
21:17 26 Feb 24
Ronnie was wonderful to work with during such a stressful time. He communicated well and kept us up to date on everything. He was very professional and we couldn’t have been more pleased with the outcome of the services provided by him!
Randy Reagan
18:26 21 Feb 24
Heather has gone above and beyond to provide a professional service to the remodeling I needed done. She is conscientious and thorough and treated my home just like she would want her own home treated. No one can ask for more.
Doug Caldwell
22:06 16 Feb 24
We had a fire sprinkler pipe break and Ronnie at 1st Call provided excellent customer service and quality work. He set expectations, communicated his schedule, and arrived on time prepared to perform the job. Always very professional. In addition, Jacob was with him on several occasions and provided the same level of quality service. Thank you!
Rommel Perez
19:28 16 Feb 24
Technician Aaron Rogers came to our facility and took care of everything with his teams due to a water leak that damaged the wall and wet the carpet.
Georgia Harris
19:22 31 Jan 24
1st Call Restoration answered our call and had a crew out within thirty minutes! They were so kind and helpful. I highly recommend this company.
Courtney Ackley
16:13 30 Jan 24
Big THANK YOU!! Great company to call when a disaster arises! We had a flood happen after a freeze that left us with an inch of standing water on the entire first floor of the home. 1st call restoration got to the job ASAP and got started on the restoration process. Samantha coordinated the job, Jack did the Matterport scan(Super helpful for remembering where furniture goes) while Tim, Aaron, Ronnie & Tyson kept an eye on the entire project until the job was completed. The entire process from start to finish was done with care and speed. The job was checked and managed daily and kept me very informed throughout the process! I will always call 1st call restoration for any disaster needs! Again, Thank you!!
Michael Smith
01:46 27 Jan 24
Prompt response and excellent performance and work demonstrated by three of the 1st Call Restoration employees: Ronnie, Jacob and Arron. Good customer relationship building skills.
Kim Boales
18:01 24 Jan 24
Ronnie and Jacob and the crew they brought were very professional and proficient in their jobs. We were very pleased with everything they were able to accomplish to remedy our disaster as best they could.
Doug Adams
18:40 23 Jan 24
Tyler folks are great team, did a FANTASTIC job!
Rhonda Lozano
20:34 19 Dec 23
Per Pam Allen: Paul, I wanted to let you know that I am so appreciative to Arturo and Carlos and the other guys that worked on my house. It’s beautiful they were so professional and honorable, and they even went off further than I ever expected. I really appreciate it all that they did also appreciate aI wanted to let you know that I am so appreciative to Arturo and Carlos and the other guys that worked on my house. It’s beautiful they were so professional and honorable, and they even went off further out than I ever expected. I really appreciate it all that they did also appreciate that Heather and Aaron and Michael’s professional professionalism throughout this whole process I am really really I’m very grateful. Thank you very much.
Mark Clark
19:34 13 Dec 23
Grant and Stayton did a great job removing the wet insulation in our attic (due to a water leak) and drying out the affected area. Both are courteous, professional and efficient.
Alejandro Valencia
16:10 09 Dec 23
Mr. Santos and Mr. Noel came out shortly after I called to help me dry up a bathroom water leak. They were friendly and knowledgeable, identifying and drying the affected areas as quickly as possible. Mr. Santos came out every day to check moisture levels. He also worked closely with my insurance, which was a big help to me in the stressful situation.
Thank you, Mr Santos and Mr Noel for helping my family in our time of need, especially because you were so professional and considerate! God bless you!
Thank you, Mr Santos and Mr Noel for helping my family in our time of need, especially because you were so professional and considerate! God bless you!
Brad Wylie
17:23 01 Dec 23
1st Call gave us immediate attention and super to work with. Ronnie and Aaron showed genuine concern of our water damage issues. They were also very knowledgeable about all aspects of construction.
Betty Gute
16:47 12 Nov 23
It’s so nice to deal with competent people who seem to genuinely care about fixing the problem correctly. They came highly recommended to us and we’re glad we called them. They have completed the demo and we look forward to the rebuild and know the finished product will be superb. Thanks to Jack, Heather, Ronnie and his co-worker (sorry don’t know his name but a wonderful young man)…so far very good..and we thank you. The Shimps family.
justin green
15:38 27 Oct 23
The employees from this company that responded to our call were nothing shy of amazing. They were very professional and provided top notch service. They were extremely knowledgeable and helped explain the entire process from beginning to end.
katie hardin
14:46 09 Oct 23
Ronnie was so awesome he really made us not stress out so much!! He was a pleasure to be around and he made us laugh!! And he was always here when he said he would be!! And even answered over the weekend when we had a fan acting up!
Donald Cunningham
19:45 05 Oct 23
Aaron, Jack and Paul really came thru for us today. I couldn’t believe how quickly they responded. Losing a whole day of sales is never a good thing but they had us ready go in time for dinner. They really came through for us. I have used other companies in the past but none of them have compared to 1st Call Restoration. Thanks for everything guys! Don, David and the rest of the Applebee’s crew truly appreciate what you did for us today!
Kami Winship
16:39 28 Sep 23
We had an office building flood and 1st Call Restoration was able to be onsite within an hour of calling! Aaron, Ronnie, & Jacob were very professional, efficient, and courteous. They kept me up to date via phone with everything at the property and the tenant was very pleased with how they left their equipment wires covered up and left everything tiddy. I will call again anytime I have an emergency like this occur.
Nathan “Obi Wan DaProbi” Parks
20:02 30 Aug 23
Called due to sweating AC ducts in our attic leaking onto our ceiling drywall. Tristan came out same day to take a look. Courteous and to the point. Even though there actually was no work for him to do he took the time and helped explain to us how to go about fixing the issues we were seeing. Would recommend to anyone needing these kinds of services
Silvia Poulin
19:09 16 Aug 23
The absolute best experience. We had some water damage from a plumbing issue and the team came out same day. Grant has been an absolute pleasure to work with during this time. Extremely knowledgeable, efficient and great communicator. He made sure to text us every single day when he was on his way here. He always accommodated our busy schedule. One thousand percent recommend!
Ashley Harrington
17:55 28 Jul 23
Jack, Tristin, and Santos we’re awesome! They did a great job cleaning up our flood.
Blair Dean
14:34 21 Jul 23
Great experience with this company. Could not ask for better! The team is professional, knowledgeable, and very helpful.
Nancy Williams
19:39 20 Jul 23
Jack was great to work with and was very professional and efficient.
I can’t say enough good things about 1st Call Restoration and all their staff.
They have really taken such good care of my home and helped me in many ways.
They have stood by me amid a difficult journey with my insurance company and went above and beyond to make sure I was taken care of above all else.
Highly recommend them and they will always be my first call if I have a flood or any other disaster to my home.
I can’t say enough good things about 1st Call Restoration and all their staff.
They have really taken such good care of my home and helped me in many ways.
They have stood by me amid a difficult journey with my insurance company and went above and beyond to make sure I was taken care of above all else.
Highly recommend them and they will always be my first call if I have a flood or any other disaster to my home.
Bruce Harper
19:40 14 Jul 23
We had a good guy in the name of santos who inspected our house after we had a slab leak
Melody Stroud
00:41 12 Jul 23
Our experience was not good at all because of the painter and the project manager, Heather! The painter did a terrible job leaving roller marks and missed places. He had to go back and touch up and it still was not a good job. He had to go back a third time because it still was not done right! He took 7 weeks to paint the inside of our 1700 sq ft house! That delayed us from getting back in our home in a timely manner. We sent Heather so many pictures of the problems that we were having. She told my husband and I several times that she was going to the house to check on things and didn’t go. My husband went to our house every day. She told me at one point that she was scheduling the people to move all of our things back in the house and that she would be at the house Wednesday, Thursday and Friday of that week. She did not go. More than four weeks went by and they had not moved in our things because she was wrong again! Another thing among others, our curtains had been thrown In the dust from the sheet rock. Heather took the curtains and told my husband that she would have them dry cleaned. She never brought the curtains back! My husband and I were so upset several days through the whole process. Once all was finished Heather told me that she had gone to our house to do the cleaning. Afterwards, there was paint on the floor and cabinets were full of dust and there was saw dust all at the bottom of one our windows and the blinds were still dirty. As a project manager, Heather did not do her job well at all!
I will say everyone I spoke to at their office was very nice and very helpful! The cabinet guy was excellent and the guys that laid our floor did a good job!
I will say everyone I spoke to at their office was very nice and very helpful! The cabinet guy was excellent and the guys that laid our floor did a good job!
Alicia Evers
21:00 11 Jul 23
Santos was our technician for drying out our water damaged rooms. He used his moisture meter to determine exactly the extent of our damage and took numerous pictures all throughout the process. He placed the fans and dehumidifiers in optimum locations to be the most beneficial. He was on time, courteous, friendly, and puts a person at ease when you are facing a black mold issue. He repeatedly asked id there was anything I need explained again or if I had any questions. We went over each area to be sure I was satisfied with the work he was responsible for. Santos will definitely restore your faith in “customer service”!
He should be promoted to teach others in the company how to give proper customer service! Seriously!
His partner that did the tear out was also good. I don’t remember his name, I’m sorry, but he was Jamaican. He cleaned up all the dry wall and made sure anything that was wet was cut out and removed.
Now for the next step. Putting my home back together. I am looking forward and hoping this next team of people from 1st Call Restoration are as easy to work with. ……..
He should be promoted to teach others in the company how to give proper customer service! Seriously!
His partner that did the tear out was also good. I don’t remember his name, I’m sorry, but he was Jamaican. He cleaned up all the dry wall and made sure anything that was wet was cut out and removed.
Now for the next step. Putting my home back together. I am looking forward and hoping this next team of people from 1st Call Restoration are as easy to work with. ……..
Kathy Cimino
20:25 23 Jan 23
Water pipes broke during the freezing December. Your group came in pulled out all the wet flooring wet sheet rock dried everything up. Very professional, Very polite, Hard workers, I would highly recommend this company 1st call restoration. Workers Tristan Johnson, Jack and Jacob were very friendly, very polite, excellent workers and I highly recommend them. I give this company 5 plus stars.
David Lindsay
22:04 11 Feb 22
Best company ever. Did great job. Recommend strongly.
Kyle Morris
19:09 01 Feb 22
The folks at 1st Call Restoration are fantastic! We had flooding at our business and they were quickly out there to survey the damage and prevent even further damage from occurring. The technicians that showed up were very friendly and knowledgeable. We’ll continue to use 1st Call for any of our restoration/emergency needs!
Noemy Rivera
18:19 27 Jan 22
1st Call Restoration is the BEST. Their team was AMAZING!!! They were very nice, friendly, reliable, and such a hard working team. The work done looks very Beautiful. I’m very happy and satisfied with everything that they did and would most definitely use them again. I would Highly recommend them to all my friends and family. ????
Brandy Leslie
04:32 10 Dec 21
Do not use this company unless you want to be thoroughly ripped off. We were told we could the minimum of taking out damaged sheet rock from base boards and clean up from our laundry room. Its a very small amount. They told us 850 for the minimum for the cash price. The office personal took it upon themselves to “claim” it on insurance and then doubled the amount they say we owe. We agreed on 850 and they sent a bill for nearly 1500 with the reasoning being “we claimed it on insurance”. We have part of laundry room without sheetrock and baseboards. The price doesn’t include any repairs. Like I said we agreed on cash price and then they try to come back later and say they didn’t know because the tech told us that. Tjats a problem in your office and not my problem. I also reported this to the better business bureau. Jacking up prices just because you took it upon yourself to file it on my insurance after the employee that came out here told us not to because there wasn’t enough damage. Do not use this company. Shop around
FOLLOW UP….THEY DID MAKE IT RIGHT AND HONORED OUR ORIGINAL AGREEMENT
FOLLOW UP….THEY DID MAKE IT RIGHT AND HONORED OUR ORIGINAL AGREEMENT
Martha Johnson
15:06 01 Dec 21
1st Call Restoration came out over the holidays and made a very stressful situation much better in hours. We had a sewage water backup in our condo and Cade and the crew got it back in perfect shape before the weekend. Thank you 1st Call Restoration!!!
Frequently Asked Questions About Our Tyler Restoration Services
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How fast can your team respond to an emergency in Tyler?
1st Call Restoration responds fast to water damage emergencies in Tyler, with an average on-site arrival time of approximately 45 minutes. Our local crews are available 24/7 and arrive equipped to stop the source of water, prevent further damage, and begin professional water extraction and drying immediately.
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Do you work with insurance companies for restoration claims?
Yes. We work directly with most homeowners’ insurance providers for fire, storm, and water damage claims. Our team helps document the damage, communicates with adjusters, and ensures the restoration process aligns with insurance requirements, making the claims process smoother and less stressful for you.
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What types of water damage do you handle in the Tyler area?
After discovering storm damage, prioritize safety first. If it’s safe to do so, protect the property from further damage by covering exposed areas and avoiding standing water or compromised structures. Then contact 1st Call Restoration right away. We can assess the damage, provide emergency mitigation, and help guide next steps, including insurance documentation.
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Can you help secure my home after a storm or fire?
Absolutely. 1st Call Restoration provides both residential and commercial restoration services in Tyler. Whether it’s a home, office, retail space, or large commercial facility, our team has the equipment and experience to handle projects of any size.
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What makes 1st Call Restoration a trusted provider in Tyler?
We handle a wide range of Northeast Texas storm damage, including wind damage, roof leaks, fallen trees, flooding, and water intrusion. Our services include emergency board-up, water removal, structural drying, and full restoration to return your property to pre-loss condition.
OUR QUALIFICATIONS
Need Immediate Help? Contact Our Tyler Restoration Team
Whether you’re facing water damage, fire cleanup, or storm-related destruction, 1st Call Restoration is ready to respond. Reach out anytime, we’re here 24/7 to help restore your property and peace of mind.