Emergency Service - Any Time, Any Day

1st Call was a blessing throughout the entire project. Tim went above and beyond helping when he didn't even know if the insurance company was going to cover the damages. - Pam N

Questions Every Property Owner Should Ask Before Hiring A Restoration Company



Has your East Texas residential or commercial property encountered damages during a flood, fire, or storm? For most, the first place many home and business owners will go to is Google, but the options are seemingly endless for restoration services. Which company will provide you with the best service? Taking in both quality and cost, it’s important to have a few questions on hand that can help you make the best choice. In this blog we will discuss the top 4 questions every home or business owner should ask before hiring any restoration company for a water, fire, or storm damage service.


1. Are they available 24/7 for emergency water, fire, and storm damage services?

As many homeowners and business-owners are aware, disasters can strike at anytime. Whether that’s 9:00 on a Sunday morning, or 2:00 am on a Thursday afternoon, it’s important to hire a company that can be available to assist you 24/7, day or night. At 1st Call Restoration, our certified team of water mitigation technicians will come as quickly as possible. We inspect the damages and begin to work on a game-plan to care for your home or business within hours after your call.


2. Are they local?

You may be under the impression that most emergency restoration services near you are local, but the truth is, many of them are not. If you are unsure of who to contact when you need water damage repair in East Texas, our team here at 1st Call Restoration is always happy to assist. We are locally owned, and operated, with two locations localized to serve. Our main headquarters can be found in Gun Barrel City, near the Cedar Creek Lake Area, with our second location in Tyler, Texas, servicing a large radius around those communities.


3. Can they provide you with honest reviews?

One of the best ways to determine if an emergency restoration company is right for you, is by researching their local reviews. Reading these reviews will help you get a glimpse into how your emergency restoration company operates, and serves it’s customers, giving you clear insight.


Click either of the links below to read our customer reviews!


Tyler Office: https://bit.ly/ReviewsTylerOffice

Headquarters Office: https://bit.ly/ReviewsHQGunBarrel


4. Can they work with your insurance company?

An average water damage restoration job can cost anywhere from $3,200 to $5,100 and can go up in cost from there depending on the extend of the damages. While we do our best here at 1st Call Restoration to keep our pricing at reasonable rate without you having to file anything with your insurance, there are occasions that this cannot be avoided. In those instances, we work with all insurance providers such as Allstate, State Farm, Texas Farm Bureau, Farmers, and many more!



It’s always important to do your research for emergency restoration services. You are trusting them with your home, business, livelihood, and personal artifacts in the midst of a catastrophe. Dealing with any disaster takes time, care, and great attention to detail. If you are needing home restoration services in the East Texas and surrounding areas near you, look no further than our Team here at 1st Call Restoration. We are accredited, certified, and insured.


– Better Business Bureau Accredited Business

– Insured

– IICRC Certified – Clean Trust Certified Firm

– IICRC Certified – Water Damage Restoration

– IICRC Certified – Fire and Smoke Restoration






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